Program support
Before you contact us, please do the following:
- Be sure that you're doing everything right. We all
make mistakes sometimes. Be attentive.
- Take a look at the Help: it may already contain an
answer to your question. A lot of people ask us something like "how do I…",
though the complete information is there (in the document you're reading now).
- Visit Flexiblesoft Launcher home page in the Internet
at http://www.flexiblesoft.com.
It's a good chance that you'll find the newer version of Flexiblesoft Launcher
there; we're trying to update the program once a month or even more frequently
- when our stuff is not on vacations, of course. Also, if the serious bug
has been found in the program, but the new version is not ready yet, we make
the hot fix for it.
If You still have a problem with Flexiblesoft Launcher and
noting else helps, please contact technical support stuff at: support@flexiblesoft.com
Please inform us about the following:
- Flexiblesoft Launcher version (from About tab)
- Flexiblesoft Launcher registration name(if you're a
registered user) - this will help us to process Your request faster where
did You get Flexiblesoft Launcher (http or ftp site)
- Windows 95/98/NT/2000/XP/2003 Server/Vista version
(including service packs and other fixes installed), US or international,
OEM or not
- Computer information: CPU type and speed, amount of
memory installed
- Description of Your problem (as much information as
possible to retrieve the problem) any additional information, which may help.